Privacy Policy
Privacy Policy
Last updated: October 25, 2026
Opsetr LLC (“Opsetr,” “we,” “us,” or “our”) provides review management services through https://www.opsetr.com/ and our related platform (“Services”).
This Privacy Policy explains how personal information is collected, used, and disclosed in connection with our website and Services. It also explains how to contact us about your information.
1. Who We Are
Opsetr LLC is a Texas limited liability company.
For privacy questions or requests, contact:
2. Information Covered by This Policy
“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual. Examples include names, email addresses, phone numbers, account information, and online identifiers.
This Policy covers information relating to:
- Visitors to our website.
- People who contact us.
- Business owners and authorized users of our Services.
- Customers whose information a business provides through our Services.
- People who submit reviews or feedback through features connected to our Services.
Our role depends on the information and why it is processed. We generally determine how information is used to administer our own business accounts, billing, and support. When a business uses our Services to manage its customers’ information, we generally process that information on the business’s behalf, subject to the applicable service arrangements.
3. Information We Collect
Information you provide
Depending on how you interact with us, we collect information such as:
- Your name, business name, email address, and phone number.
- Account registration and login information.
- Subscription, billing, and transaction information.
- Messages, support requests, and other correspondence.
- Reviews, ratings, feedback, and other content you submit.
- Information you choose to provide when configuring or using the Services.
Please do not send passwords, full payment card details, government identification numbers, medical information, or other sensitive information through ordinary contact forms or support messages.
Information businesses provide about their customers
Businesses using our Services may provide customer names, email addresses, phone numbers, and information relevant to review requests, customer feedback, or related service features.
The information processed depends on the features the business uses and the information it supplies or authorizes us to receive.
Information from connected services
If you authorize a connection to a third-party service, we may receive information made available through that connection. This can include business profile information, reviews, ratings, customer contact details, or activity relevant to the enabled features.
The information received depends on the integration, permissions granted, and third-party provider’s policies.
Technical and usage information
Our website and service providers may collect technical information when you access the website or Services, including:
- IP address.
- Browser and device information.
- Operating system.
- Pages or features accessed.
- Dates and times of access.
- Referring website information.
- Error, security, and diagnostic information.
4. How We Use Information
We use personal information for purposes such as:
- Creating and administering accounts.
- Providing the features you request.
- Processing subscriptions and managing billing.
- Sending account, service, and support communications.
- Delivering review requests and collecting feedback on behalf of businesses using the Services.
- Displaying, organizing, and responding to reviews as configured by authorized users.
- Maintaining, troubleshooting, and improving the Services.
- Detecting misuse, fraud, and security problems.
- Enforcing our agreements.
- Complying with legal, accounting, and tax obligations.
- Establishing, exercising, or defending legal claims.
Where applicable law requires consent for a particular activity, that activity must be supported by the required consent.
5. Customer Information Processed for Businesses
When a business uses Opsetr to send review requests or manage customer feedback, that business is responsible for determining which customers to contact, what information to provide, and whether the intended use is lawful.
Businesses are responsible for providing appropriate privacy notices and obtaining any permissions required for their messages and use of customer information.
We process information on their behalf to provide the requested Services, subject to applicable agreements and law.
If you received a review request from a business using Opsetr and have questions about how that business obtained or uses your information, contact the business directly.
You may also contact hello@opsetr.com. Where appropriate, we will direct your request to the relevant business or assist it in responding.
This Privacy Policy does not replace any data processing agreement required for a particular business relationship.
6. Review Requests, Email, and SMS
Our Services allow businesses to send review requests and related communications through supported channels.
Depending on the enabled features, information processed for these communications may include:
- Recipient name and contact details.
- Message content.
- Sending and delivery information.
- Responses, feedback, or review activity.
- Unsubscribe or opt-out requests.
Businesses using the Services must comply with applicable consent, messaging, and opt-out requirements.
For email messages, use the unsubscribe option where provided. For SMS messages that support it, reply STOP to opt out. You may also contact the sending business directly.
Opting out of promotional or review-request messages does not necessarily stop separate communications needed to administer an account, complete a transaction, or meet legal obligations.
7. Payments Through Stripe
We use Stripe to process payments.
When you make a payment, Stripe processes payment information under its own terms and privacy policy. Depending on the transaction, this may include payment method details, billing information, and information used for payment authentication and fraud prevention.
Opsetr may receive billing and transaction information needed to administer your subscription, such as:
- Customer name and email address.
- Billing address.
- Payment status and amount.
- Subscription information.
- Transaction identifiers.
- Limited payment method information made available by Stripe.
Please do not send full payment card details to Opsetr by email or through our contact form.
8. Cookies and Similar Technologies
Cookies and similar technologies can store information on your device or recognize your browser.
The website, platform, and connected service providers may use these technologies for functions such as signing in, maintaining sessions, remembering preferences, and protecting against misuse.
You can manage cookies through your browser settings. Blocking certain cookies may affect sign-in or other functionality.
Where optional technologies require consent or an opt-out under applicable law, the relevant controls must be provided. A description in this Policy does not itself constitute your consent.
Third-party websites and checkout pages may use their own cookies and technologies under their own policies.
9. How Information Is Disclosed
Personal information may be disclosed to the following categories of recipients when relevant to the Services:
Service providers
Providers that support platform operations, hosting, storage, payment processing, email or SMS delivery, customer support, security, and related functions may process information needed for those services.
Opsetr uses third-party platform technology, including EmbedMyReviews, to provide review management functionality. Stripe provides payment processing.
The business using our Services
If you submit feedback, interact with a review request, or otherwise communicate through a business’s use of our Services, the relevant business may receive your information and response.
Connected platforms
Information may be transmitted to review platforms and other services when an authorized user enables a connection or directs an action.
Public audiences
Content submitted for public posting, such as a public review, may be visible to others according to the relevant platform’s settings and policies. A private feedback submission is different from a review posted publicly on a third-party platform.
Legal and security recipients
Information may be disclosed where reasonably necessary to comply with applicable law or lawful legal process, investigate misuse, protect rights or safety, or establish or defend legal claims.
Business transfers
Information may be disclosed in connection with a proposed or completed merger, acquisition, restructuring, financing, or transfer of all or part of the business, subject to applicable law.
At your direction
Information may also be disclosed when you request, authorize, or consent to a particular disclosure.
10. Marketing Communications
If we send marketing communications, we will do so in accordance with applicable law.
You can request that we stop sending marketing emails by using the unsubscribe option in the message or contacting hello@opsetr.com.
We may continue sending necessary administrative communications, such as billing notices, security alerts, and responses to your requests.
Permission to use the Services does not, by itself, constitute consent to every type of marketing communication.
11. Data Retention
Retention depends on the type of information, the purpose for which it was collected, the applicable service arrangements, and legal requirements.
Relevant considerations include:
- Whether an account remains active.
- Whether information is needed to provide requested features.
- Accounting, tax, and other recordkeeping requirements.
- Fraud prevention and security needs.
- Disputes and legal claims.
- Applicable deletion requests and exceptions.
- The retention and backup arrangements of relevant service providers.
Closing an account does not necessarily require immediate deletion of every associated record.
Contact hello@opsetr.com with questions about retention or deletion of particular information.
12. Security
We and the providers involved in delivering the Services have responsibilities for protecting information within our respective systems.
No website, transmission method, or storage system can be guaranteed completely secure.
You are responsible for keeping account credentials confidential, limiting account access to authorized users, and notifying us promptly if you suspect unauthorized access.
Where a security incident triggers notification obligations, we will respond in accordance with applicable law and contractual requirements.
13. International Processing
Third-party services used to deliver the Services may process information in countries other than the country where you live.
Applicable privacy laws and protections may differ between countries. Where a transfer is subject to specific legal requirements, the required safeguards must be addressed through the relevant provider arrangements and applicable agreements.
Contact hello@opsetr.com with questions about international processing.
14. Children and Sensitive Information
Our Services are intended for businesses and their authorized adult users, rather than for children to create accounts.
Do not provide children’s information or sensitive personal information unless the relevant feature is suitable for that information and you have met all applicable legal requirements.
If you believe a child has provided personal information directly to Opsetr inappropriately, contact hello@opsetr.com so we can investigate and take appropriate action.
15. Your Privacy Rights
Depending on your location, applicable law, and our role in processing the information, you may have rights to:
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion.
- Receive certain information in a portable format.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of certain activities, including sale, targeted advertising, or qualifying profiling, where applicable.
- Appeal a decision about a privacy request where applicable.
- Complain to the relevant regulator or supervisory authority.
These rights are subject to applicable conditions and exceptions. Listing a right here does not mean that every law or right applies to every person or activity.
To submit a request, email hello@opsetr.com. Describe your request and your relationship with Opsetr or the business that contacted you.
We may need to verify your identity and authority before responding. Please do not send sensitive identity documents unless we explain a suitable verification method.
We will respond within the period required by applicable law and explain any permitted extension or reason we cannot fulfill a request.
If we process the information on behalf of a business customer, we may refer your request to that business.
Where an appeal right applies, you can submit an appeal to hello@opsetr.com and identify the decision you are appealing.
16. Additional Information Where the GDPR Applies
Where the GDPR or a related applicable law governs a particular activity, processing must have an appropriate legal basis. Depending on the activity, that basis may include:
- Performing a contract or taking requested steps before a contract.
- Complying with a legal obligation.
- Pursuing legitimate interests, subject to the required assessment of your rights and interests.
- Your consent.
Legitimate interests may include providing support, maintaining security, preventing fraud, and administering the business.
Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
If you do not provide information necessary for a requested service or legal requirement, we may be unable to provide that service.
You may have the right to complain to the competent supervisory authority. You do not have to contact Opsetr before exercising that right.
17. Third-Party Websites and Policies
Our website and Services may link to or interact with third-party services.
Those third parties may process information for their own purposes under their own policies. This Policy does not replace those policies.
Review the relevant provider’s privacy information before connecting an account, posting a public review, or providing information through an external service.
18. Changes to This Policy
We may update this Privacy Policy as our Services, practices, or legal requirements change.
The date at the top identifies the latest update. Where required by applicable law, we will provide additional notice or obtain consent for relevant changes.
19. Contact Us
For questions, concerns, or privacy requests, contact: